Facilitee
Enhancing tenant satisfaction
with streamlined property service management
Type
Product
Industry
Property management
What we did
UX/UI design
Concept design
Design system
Prototyping
Facilitee connects tenants, managers, servicers, and property owners in a single platform, making service management faster and more efficient. Communication between all parties is key, and together with powerful features in service desk management, the platform helps resolve maintenance requests quickly while maximizing real estate profitability. We redesigned the product’s user interface to ensure an intuitive experience for all users and developed a scalable design system that supports future growth.
From service request to effective resolution
Managing service requests in real estate is often slow and unstructured, leading to frustration for both tenants and property managers. With Facilitee, requests can be submitted through multiple channels—by managers, tenants, or even through chat—ensuring issues are logged without delay. The software then centralizes these requests, making it easy to assign tasks, track progress, and keep everyone informed.
Keeping track of service requests is crucial for timely resolution. The deadline widget visually highlights how long a case has been open and how many days remain to meet service level agreements, helping managers and servicers stay on top of priorities.
A critical challenge was designing for different roles while keeping everything connected. Servicers have a dedicated dashboard where they can manage tasks efficiently, whether they’re an independent handyman or part of a larger service company. Property managers get full oversight, from scheduling work orders to handling approvals when a repair exceeds budget limits.
The redesigned platform has made service management significantly faster and more user-friendly. Maintenance tasks are now processed up to 50% faster, cutting costs and increasing tenant satisfaction. The new design system has also streamlined product development, allowing Facilitee’s team to roll out new features more efficiently while keeping the platform adaptable to different types of properties.
